The Hamburg Chamber of Commerce, in conjunction with Hilbert College, is excited to announce the next presentation in our “Better Your Business” seminar series. Please join us for an informative talk on the value of “Measuring Customer & Employee Satisfaction to Enhance & Develop Your Organization”
The seminar will be led by Dr. Walter Iwanenko, Dean of Adult and Graduate Studies at Hilbert College and will take place on Tuesday, March 25, 2014 at 5:30 PM at Swan Auditorium at the Hilbert College campus.
Dr. Iwanenko will cover key area topics such as (but not limited to!) the following:
-Learn how to set up a survey on Survey Monkey for customer and/or employee satisfaction information.
-Explore real survey data on employee satisfaction.
-Discuss how to make decisions using this data.
-Walk through a case study as one company makes changes based on employee satisfaction data.
-Discuss utilizing an outcomes improvement plan for your company or organization.
This event is open to the public. Cost is $15 for HCC Member & Member Guests and $18 for Prospective Members. Light finger foods and refreshments will be provided. Call the HCC at 716-649-7917 to RSVP.
Learn how to create customized surveys and gain valuable feedback and insight about your organization. Utilize these results to better target prospective customers while enhancing both employee and customer satisfaction.
We hope you can join us on Tuesday, March 25th!