Hilbert College Presents Hospitality in Healthcare on Sept. 19

HealthcareHilbert College will host a cutting-edge conference, Hospitality in Healthcare, on Friday, September 19 at Swan Auditorium. Featuring a panel of distinguished healthcare professionals and moderated by Dr. Walter Iwanenko, Dean of Adult and Graduate Studies at Hilbert, and Thomas P. McNulty, President of Success Stories, Inc., this conference is designed for administrators and leaders in a wide range of healthcare positions.

As the culture of healthcare is impacted today by industry demands, regulatory mandates, government requirements and consumer expectations, everyone even remotely involved in the patient and caregiver experience must practice a universal and interpersonal standard of hospitality. The consequences of failing to do so are life-threatening to the patient and the provider.
A compelling highlight of this session will be a ‘real-life’, customized case study utilizing the cutting-edge teaching modality of ”interactive business theater.” Through this innovative approach, in tandem with the guidance provided by our expert panel, participants will gain a practical, comprehensive and nuanced understanding of how to address the game-changing mandates of recent regulatory legislation.
The distinguished moderators and panel will help attendees see the healthcare culture through the eyes of a consumer, family member and caregiver. Additionally, attendees will learn why even a single event can have catastrophic outcomes impacting your reputation, referral patterns, patient perceptions, employee’s financial liability and your bottom line.
Further, there will be a live, electronic survey providing immediate feedback to our audience.

Where: Hilbert College – Swan Auditorium, 5200 South Park Ave. Hamburg, NY 14075
When: Friday, September 19, 2014; Registration at 8 a.m.; Program starts at 8:30 a.m.
Cost: FREE to Hilbert faculty, staff, students and alumni; General public: $15 Prepay; $20 at the door
Register: www.hilbert.edu/healthcare
Questions: Contact Center for Adult and Graduate Studies at 716-926-8949 or graduatestudies@hilbert.edu

Panelists: Mary Ellen Ashe, Founder and President, On Point Healthcare Solutions; Jeffery O. Dann, CPA, FACMPE, President and CEO, Sleep Insights Management Services, LLC; Aimee C. Gomlak, MBA, FACHE, Vice President Women’s Service Line, Catholic Health System; Peter Hertsgaard, MFA President, Invizion; Ryan P. McNulty, MBA, Mercyhurst University/Alliance Advisory Group; Thomas P. McNulty, President, Success Stories, Inc., Host, Spotlight on Health 96.1 JOY-FM; Amy Pearl, MBA, President, RV Rhodes; Robert Seth, CCM, Saturn Club of Buffalo

For more information and detailed panelist bios: http://www.hilbert.edu/Public/file/Hospitality%202014.pdf